Return & Refund Policy

1. Return window

Eligible products may be requested for return within 7 calendar days of delivery. Contact us before sending any item back; unapproved parcels may be delayed or refused.

2. Eligibility

The product should be unused, unworn, unwashed and returned with original tags, accessories, dust bags, manuals and packaging. A proof of purchase is required. Normal variation in colour caused by screen settings is not, by itself, a defect.

3. Non-returnable items

Unless defective or required by law, personalised or custom-made goods, bulk/corporate orders made to specification, gift cards, clearance items expressly marked final sale, and products damaged through misuse, improper care or ordinary wear are not returnable.

4. Incorrect, damaged or defective items

Report an incorrect, missing, damaged or defective item within 48 hours of delivery. Send the order number and clear photographs of the item, labels and packaging. After verification, we may arrange a replacement, repair, return or refund as appropriate and legally required.

5. Return process

1. Email or WhatsApp us with the order number and reason.
2. Wait for approval and return instructions.
3. Pack the product securely with all included materials.
4. Use the assigned pickup or approved trackable shipping method.

6. Quality inspection

Returned goods are inspected after receipt. We may decline a discretionary return if the item is used, incomplete, altered or damaged after delivery. This does not affect remedies for genuine defects or rights available under law.

7. Refund timing

Approved refunds are initiated to the original payment method within 5–7 business days after inspection. Banks and payment providers may require an additional 3–10 business days to display the credit. Cash-on-delivery refunds, where applicable, require verified bank or UPI details.

8. Shipping costs

For verified incorrect, damaged or defective goods, reasonable return shipping is borne by Fashion Twist. For an approved preference-based return, original shipping and return pickup charges may be deducted where disclosed and permitted by law.

9. Exchanges

Exchanges depend on stock availability. If the requested replacement is unavailable, an eligible refund or store credit may be offered according to your rights and preference.