Privacy Policy

1. Information we collect

We may collect your name, delivery and billing address, email address, phone number, order details, payment status, account information, customer-support messages, device/browser information, IP address, cookie identifiers and website usage data. Payment card or UPI credentials are processed by authorised payment providers; Fashion Twist does not intentionally store complete payment credentials.

2. Why we use information

• To process, fulfil, deliver and support orders.
• To manage accounts, returns, refunds, cancellations and enquiries.
• To prevent fraud, secure the website and comply with legal obligations.
• To improve products, website performance and customer experience.
• To send service updates and, where consent is available, offers or newsletters.

3. Legal basis and consent

We process personal data for legitimate uses connected with your request or order, for compliance with law, and on the basis of consent where required. You may withdraw consent for optional communications at any time without affecting earlier lawful processing.

4. Sharing of information

Information may be shared only as reasonably necessary with payment processors, courier and logistics partners, hosting and technology providers, analytics or communication providers, professional advisers, government authorities, or a successor to the business. These parties receive only the information required for their role and are expected to protect it.

5. Cookies and analytics

We use essential cookies for cart, checkout, security and account functions. We may also use preference and analytics cookies to understand website use. Browser settings can restrict non-essential cookies, although some features may not work correctly.

6. Retention and security

We retain information only for as long as needed for orders, customer service, accounting, fraud prevention and legal compliance. We use reasonable technical and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure.

7. Your rights

Subject to applicable Indian law, you may request access to information about your personal data, correction of inaccurate or incomplete data, erasure where legally permitted, withdrawal of consent, or grievance redressal. We may verify your identity before acting on a request.

8. Children’s privacy

The website is not intended to collect personal data from children without lawful consent from a parent or guardian. If you believe a child has provided data improperly, contact us for review.

9. Cross-border processing and changes

Service providers may process information in other locations where legally permitted. We may update this policy for operational or legal reasons; the latest version and effective date will always appear on this page.