Cancellation Policy
These terms apply to purchases and use of fashiontwist.in, operated by Fashion Twist, New Delhi, India.
1. Customer cancellations
You may request cancellation before the order is packed or dispatched by contacting us with your order number. We will confirm whether cancellation is still possible. Once dispatched, the request is handled under the Return & Refund Policy.
2. Custom and bulk orders
Personalised, made-to-order, wholesale and corporate orders may become non-cancellable after design approval, material procurement or production begins. Any applicable deposit or cancellation charge will be communicated before confirmation.
3. Cancellation by Fashion Twist
We may cancel an order because of stock unavailability, payment failure, suspected fraud, inaccurate or incomplete details, delivery restrictions, an obvious pricing error or circumstances beyond reasonable control. We will notify you using the supplied contact details.
4. Refunds after cancellation
If payment was captured for an approved or seller-initiated cancellation, we initiate a full eligible refund to the original payment method within 5–7 business days. Your bank or payment provider may take additional time to post the credit.
5. Duplicate orders
Contact us immediately if an order was placed twice. We will try to cancel the duplicate before dispatch but cannot guarantee cancellation after fulfilment has started.
6. Refused or unaccepted delivery
A refused prepaid order is reviewed after it returns to us. Reasonable forward and return shipping charges may be deducted where the refusal was not caused by damage, defect, incorrect goods or our error, subject to applicable law.
Contact the Customer Grievance Officer, Fashion Twist at fashiontwist2018@gmail.com or (+91) 9650047636. We aim to acknowledge complaints within 48 hours and resolve them within 30 days, subject to applicable law.