Shipping Policy
These terms apply to purchases and use of fashiontwist.in, operated by Fashion Twist, New Delhi, India.
1. Service area
We currently ship to serviceable addresses across India. Delivery availability is checked using the postal code and courier coverage. We do not guarantee delivery to every location.
2. Processing time
Orders are generally processed within 1–2 business days after payment confirmation. Orders placed on Sundays or public holidays begin processing on the next business day. Personalised, bulk or corporate orders may require additional time communicated before confirmation.
3. Estimated delivery
Most orders arrive within 3–7 business days after dispatch. Remote locations, high-demand periods, severe weather, public disruptions or courier constraints may take longer. Delivery dates are estimates rather than guarantees.
4. Shipping charges
Any shipping charge is displayed at checkout before payment. Promotional free-shipping thresholds may change and apply only while the promotion is active.
5. Tracking
When available, tracking details are sent to the email address or phone number supplied at checkout. Tracking may take up to 24 hours after dispatch to update.
6. Address and delivery attempts
Please provide a complete, accurate address and reachable phone number. Contact us promptly if a correction is needed. Address changes are not guaranteed after dispatch. Re-shipping costs caused by an incorrect address, refused delivery or repeated failed attempts may be charged where permitted.
7. Delays, loss and damage in transit
If tracking has not progressed for an unusual period, or a parcel is marked delivered but not received, contact us promptly so we can investigate with the courier. For visible transit damage, photograph the parcel before opening where possible and retain the packaging.
8. Inspection on delivery
Check the package soon after receipt. Report a missing, incorrect, damaged or defective item within 48 hours of delivery with your order number and clear photographs or an unboxing video where reasonably available. Evidence helps us resolve courier and packing claims, but statutory consumer rights are not limited by an unavailable video.
Contact the Customer Grievance Officer, Fashion Twist at fashiontwist2018@gmail.com or (+91) 9650047636. We aim to acknowledge complaints within 48 hours and resolve them within 30 days, subject to applicable law.